Category Archives: Jason Knowlton

Sometimes you just can’t wait!

Although Fire-Lite strives to maintain a very short “hold” time sometimes you just can’t wait. Fire-Lite Tech Support offers a “Call Back Service” if you can’t stay on the phone waiting for a technician.

When you call Technical Support  and choose the appropriate queue to speak to a specialist on that product, you will be given the option of receiving a Call Back, while maintaining your place in the queue. When your number is up, you will automatically be called and connected with a qualified Technician ready to assist you.

You can reach Fire-Lite Technical Support Monday through Friday, 8 am to 7 pm Eastern,  at 800-627-3473.

 

About the Author
Jason Knowlton is a NICET Level II Technical Support Team Leader for Honeywell Fire Systems. He has over 12 years of experience in technical support of fire alarm systems and is the technical lead for all IP based Honeywell fire products and solutions.

 

After Hours Product Support Now Available

Fire-Lite Alarms is pleased to offer product support after regular business hours. Fire-Lite Technical Support is an excellent resource and assists many customers Monday – Friday 8:00am to 7:00pm Eastern time.  For customers who need to speak with a technical support representative after regular business hours or on weekends, we can pre-arrange a time live phone support.

The after hours support is a benefit to install and service companies and augments the following collection of free and useful resources that Fire-Lite offers:

How can you request after hours support? Click here to provide the details of your support request and to schedule your appointment with one of our NICET certified technicians.  We request 12 hours advance notice to respond to your request.

We appreciate your business and are standing by to support you.

 

About the Author
Jason Knowlton is a NICET Level II Technical Support Team Leader for Honeywell Fire Systems. He has over 12 years of experience in technical support of fire alarm systems and is the technical lead for all IP based Honeywell fire products and solutions.

Spotlight on Software: Lite-Configurator

Fire-Lite’s Lite-Configurator software is a multi-faceted tool created to help you work smarter and faster!

  • Lite-Configurator can recommend a panel and help with configurations based on your requirements (Addressable, Conventional, Suppression, or Voice) using the Panel Selection Wizard.
  • As you select your devices, detectors, modules, etc…, the software will build a running Bill of Materials (BOM).
  • As you add the A\V devices, you will need to specify the Candela rating for Strobes and Wattage for Speakers. Lite-Configurator will keep a running total of panel\circuit usage, along with the current draw for each device. The tool will also prevent you from overloading a circuit by displaying the warning below.

LiteConfig Screen Shot

When the configuration is complete you can generate a Bill of Materials (BOM) complete with links to individual data sheets and battery calculations. The BOM could be used in your submittal or taken to your preferred security dealer so you get everything needed to complete the project.

If you have any questions on this software or any other tool offered by Fire-Lite Alarms, our Technical Service Department is available 8 am to 7 pm Eastern to help.

Visit the Tools Page on firelite.com for more information and download instructions.

 

About the Author
Jason Knowlton is a NICET Level II Technical Support Team Leader for Honeywell Fire Systems. He has over 12 years of experience in technical support of fire alarm systems and is the technical lead for all IP based Honeywell fire products and solutions.

ECC Programming in Under 200 Words

What is needed to program the new ECC-50/100? 

There is no separate programming utility needed for the new audio panel. The ECC-50/100 uses a web browser base programming method with an Ethernet cable.  We strongly recommend using Mozilla Firefox * for your browser, but if necessary, Microsoft Internet Explorer can be used.

The connection is made through an Ethernet patch cable that will plug in from your computer to the ECC-50/100 LAN connection.  The ECC-50/100 has a default TCP/IP address of 169.254.3.3.  You must place your computer IP address in the same network scheme (IE 169.254.3.5), but not the same exact address.  This is done under you Network LAN connection settings.

When the network settings are changed you simply open your web browser and enter the default address of the ECC-50/100 in the title bar.  This will bring up the Audio System Programming Option screen.

 For more information, visit Fire-Lite’s YouTube Video Channel:ECC 50-100 Connection to Laptop Image

 

Why don’t I hear the message playing when I trigger the ECC-50/100?

The ECC panel is a Mass Notification / Fire Evacuation panel and it’s operation depends on how you program it.  The ECC-50/100 out of the box does not have the messages turned ON.  You will need to program the message ON under the Message Button Options. For further instruction on programming the please refer to the manual at following link: http://www.firelite.com/CatalogDocuments/LS10001-000FL-E.pdf

This 3 minute video is a great tutorial on programming and recording ECC messages:

ECC 50-100 Custom Message Recording Image

 

*The reason why we recommend Mozilla Firefox is that we have seen issues with various versions of Internet Explorer where it does not truly save the programming information you are changing to the ECC. Visit https://www.mozilla.org/en-US/ to get the latest version of Firefox

 

About the Author
Jason Knowlton is a NICET Level II Technical Support Team Leader for Honeywell Fire Systems. He has over 12 years of experience in technical support of fire alarm systems and is the technical lead for all IP based Honeywell fire products and solutions.

Dialing-in a New Central Monitoring Station

What information is needed to program a fire alarm control panel (FACP) to a new central station?

The first piece of information that is needed is the model of the fire panel.  This is located on the front door of the fire alarm control panel box. This will aide in navigating through the menu structure to enter your new central station information. All of our product manuals are located online if you need a refresher on dialer programming, located at http://www.firelite.com/en-US/Pages/Category.aspx?cat=HLS-FIRELITE&category=Products).

Now that you know how to program, what information do you need to make the change?

The central station needs to provide you with the new account number, two phone numbers to dial and reporting format to correctly dial and send signals to their receivers. It is good practice to know whether the phones lines connected to the FACP need to dial a prefix to dial out (examples include dialing a 1, or a 9 to get an outside line), or if they are some type of VOIP, Cable or DSL lines as they may cause issues with communicating correctly. Contacting their local phone service provider may help aide in troubleshooting communication issues.

For troubleshooting help for our FACPs, see our online videos on YouTube and the dialer programming video is located at https://www.youtube.com/watch?v=S7e-Gudojhc

 

About the Authors
Jason Knowlton is a NICET Level II Technical Support Team Leader for Honeywell Fire Systems. He has over 12 years of experience in technical support of fire alarm systems and is the technical lead for all IP based Honeywell fire products and solutions.

Daniel Gellatly is a NICET Level 1 Technical Support for Honeywell Fire Systems. He has 10 years of experience in technical support of fire alarm control panels includes software support  for upload/download on all Fire-Lite products.

Answers to 1500 Top Fire Alarm Technical Questions

The newly revamped FAQ section of the Fire-Lite website (http://www.firelite.com/en-US/support/faqs/Pages/frequently-asked-questions.aspx) has been updated and categorized from the 1,500 FAQs that have been present on our website for years. This will aide new and veteran installers with programming, troubleshooting and other questions that may arise when working with Fire-Lite products.

By breaking the FAQs down to category and subject, this will help pinpoint the exact nature of your question and prevent the display of FAQs not pertinent to your search.

For instance, if you are working with our new ECC 50/100 Emergency Communication System, by selecting Audio Evacuation Systems in the Category, and then selecting ECC-50/100 (see Pic 1), you will then see all the FAQ’s associated with the ECC system only. The caveat to this type of search is that you are strictly limiting the search capabilities of all the FAQs by selecting the specific category/subject.

Pic 1

If you are unaware of the exact product category or subject, leaving both of those untouched and doing a search will yield much better results.

For example, if you leave the category/subject fields default, but search ECC in the Search Word (see Pic 2), you will get the same exact FAQs as you would in the example above. This is to ensure you find answers more quickly.

Pic 2
To check out the new FAQs section, please visit http://www.firelite.com/en-US/support/faqs/Pages/frequently-asked-questions.aspx. If you need assistance, please call Fire-Lite Alarms’ Technical Support Team at 800-627-3473 M-F, 8-7 p.m. EST, or email  firelite.tech@honeywell.com.

 

About the Author:
Jason Knowlton is a NICET Level II Technical Support Team Leader for Honeywell Fire Systems. He has over 12 years of experience in technical support of fire alarm systems and is the technical lead for all IP based Honeywell fire products and solutions.