Although Fire-Lite strives to maintain a very short “hold” time sometimes you just can’t wait. Fire-Lite Tech Support offers a “Call Back Service” if you can’t stay on the phone waiting for a technician.
When you call Technical Support and choose the appropriate queue to speak to a specialist on that product, you will be given the option of receiving a Call Back, while maintaining your place in the queue. When your number is up, you will automatically be called and connected with a qualified Technician ready to assist you.
You can reach Fire-Lite Technical Support Monday through Friday, 8 am to 7 pm Eastern, at 800-627-3473.
About the Author
Jason Knowlton is a NICET Level II Technical Support Team Leader for Honeywell Fire Systems. He has over 12 years of experience in technical support of fire alarm systems and is the technical lead for all IP based Honeywell fire products and solutions.