For facility managers and technicians at college campuses across the U.S., my story might be somewhat familiar. I came to the University of North Georgia nine years ago and took on a daunting task: Fix the campus’ broken fire safety protocol, standardize its numerous devices and systems, and do away with its long-standing tradition of twice-weekly (or more) false alarms. The safety of our students, faculty and staff depended on it.
Much like other higher education campuses, the University of North Georgia had, over the years, adopted a hodgepodge of various fire alarm systems – mostly, just stand-alone, local systems in each building that used proprietary devices. The campus had never undergone NFPA 72 inspections, so every system was in various stages of non-compliance. And not surprisingly, we had ongoing problems with faulty and unreliable technology.
We had developed a nasty reputation for frequent false alarms, and with good reason: The local fire department was called to campus for a false alarm two to three times a week. Eventually, Lumpkin County, where the campus is located, passed a false alarm ordinance. By that point, our students were so desensitized to false fire alarms that some would remain in the building when an alarm sounded. Of course, there’s no way to tell a false alarm from a legitimate one, and these students were endangering themselves every time they chose to stay put.
Troubled by the state of fire safety at UNG, I made it my personal mission to standardize all devices under one non-proprietary brand – and to do away with false alarms altogether.
A Nine-Year Challenge
My first step in bring UNG’s fire system up-to-date was to get administration buy-in. Many stakeholders simply didn’t realize the importance of fire safety – not to mention how much money the school was wasting in false alarm fees and proprietary system upkeep.
In the end, the opportunity to ensure student safety and save money captured everyone’s attention. We’re located about 70 miles north of Atlanta, and we were being charged a fortune in system maintenance and troubleshooting fees. With the existing proprietary systems, though, we were locked in – we couldn’t have used another technician if we wanted to.
That’s why early in my career at UNG I pledged to transition to a 100 percent Fire-Lite solution on campus. I had worked with Fire-Lite systems before, and I knew that UNG needed fire alarm technology that was easy to use, easy to maintain and, more importantly, integrated across the entire campus.
A Campus-wide Solution
I started working with non-proprietary systems in the late 1980s, so I know first-hand how reliable and user-friendly certain manufacturers’ systems can be. Now that UNG is 100 percent non-proprietary, we’ve decreased false alarms by 99.9 percent. And on top of that, our maintenance and service calls are much easier and faster now.
Our campus officers are trained on the non-proprietary systems, so they can reset any panel on campus. If we need parts or service, we can call any certified fire alarm installer: no more exorbitant travel fees from proprietary techs in Atlanta.
For example, recently one of our dorms was struck by lightning during a storm. Since I have every panel downloaded on my laptop, I was able to have the building back up within about three hours. With other systems, it might have been down for days at a time – which is simply unacceptable in the college campus environment.
We also are one of the only campuses in the university system with our own central station. We monitor all of our own fire systems on campus; when an alarm sounds, the building is evacuated and public safety officers are dispatched to assess the situation. Then, they decide whether to call the fire department. Because the contact ID tells operators the exact location of the situation, officers are able to respond quickly and effectively. And our campus is better protected than ever before.
Although not every campus can establish its own central station, in our case doing our own monitoring works well and has saved us money in the long run. For most campuses, though, a great first step would be to assess your fire alarm systems and consider how you might be able to streamline them over time. Look into highly reliable, easy-to-use and non-proprietary solutions, which will be easier and less expensive to maintain. And all the while, keep in mind the end goal: to protect students, faculty and staff through a comprehensive fire safety protocol.
About the Author
Kim Harris is the Electronic Systems Technician at the University of North Georgia and has more than 30 years of experience working with fire alarm systems.
For more information on the products and services offered by Fire-Lite Alarms visit: www.firelite.com