If you should have a problem installing any Fire-Lite product, please contact Technical Service.
Technical Service Hours:
Monday through Friday 8:00AM – 7:00PM Eastern Standard Time
Contact Technical Support:
Phone: 1-800-627-3473 to speak to a technician
Canada Technical Support
If Technical Services directs you to return the product, download and complete the RMA Request form. Provide as much detail about the problem as you can, and be sure to include the technical support ticket number on the request. Please place the completed form in the carton with the product and return it to your place of purchase.
Visit the full website to download the RMA Repair Form or the RMA Warranty Request and Restock Form